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Privacy Policy

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at

  • Johnnies Closet
  • shopping @ johnniescloset.com.au
  • P O Box 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia

and how we protect your privacy. We won’t let you down!

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our website is running with the high performance we are dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

Partial purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

COOKIE POLICY

Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use technical cookies, tracking cookies and third-party cookies.

We use cookies to

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Your consent for using cookies.

By accessing our site, you consent to our use of cookies. If you are located in the EU, you will receive a popup notice on the website. We also uses cookies for which we do not require your consent as they are cookies necessary to render you our services. Without them the services that you have asked for cannot be provided.

If you disable cookies in your browser.

If you disable cookies, some features will be disabled such as ecommerce functionality and other site functionality. This will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

What about your privacy?

The cookies used by us do not allow a person to be identified individually. Cookies do not contain any personal information so it cannot link you as a person to any name or surname. Only the IT system on which the cookie is stored can be identified via its IP address.

Currency converter

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

Newsletter

The personal data we collect in connection with Justuno and Mail Chimp newsletter subscriptions is stored and evaluated individually. We assure our customers that all information they provide, is treated confidentially, as required by all applicable data protection regulations and will not be passed on to any third parties. You can revoke your agreement to receiving our newsletter at any time by unsubscribing on our website or clicking on the unsubscribe link that is included at the bottom of each newsletter. Data is used for our Newsletter so we can keep our customers up to date and informed of new products and changes on our website. You may choose to submit your information to our Newsletter and unsubscribe at any time.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking). 

Google AdWords Conversion Tracking

Our website uses Google conversion tracking. If you accessed our website via an advert placed by Google, Google AdWords will save a cookie on your computer. The cookie for conversion tracking will be set when a user clicks on an advert placed by Google. These cookies become invalid after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie is still valid, we and Google can recognise that the user has clicked on the advert and has been taken to this page. Every Google AdWords customer has a different cookie. This allows the cookies to be tracked via the websites of AdWords customers. The information collected from conversion cookies serves to compile conversion statistics for AdWords customer who have opted to use conversion tracking. The customer receives information on the total number of users who have clicked on their advert and who have been taken to a page with a conversion tracking tag. They do not receive any information that would allow users to be personally identified. 

If you do not choose to participate in tracking, you can reject the cookie. You can do this either via a browser setting that deactivates the automatic setting of cookies generally, or you can set your browser to block cookies from the domain “googleleadservices.com”. 

Please note: You may not delete the opt-out cookies for as long as you do not wish Google to record your measured data. Once you have deleted all your cookies in the browser, you must reset the relevant opt-out cookie. 

Further information on Google’s privacy policy: https://www.google.com/intl/en/policies/privacy/

Bing

Our online services also use the conversion tracking by Mircosoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). During the process, a cookie will be installed on your computer by Microsoft Bing Ads, provided you have accessed our website through a Microsoft Bing ad. This way, Microsoft Bing and we can trace back if somebody clicked on the ad, has been redirected to our website and reached a landing page (conversion page) beforehand. We can only retrace the total amount of users, who clicked on a Bing ad and who were redirected to the conversion page. No personal information about the user’s identity will be communicated. If you don’t want to participate in the tracking process, you can refuse the required installation of cookies, for example, in your browser settings, which generally deactivate the automatic installation of cookies. For further information, please read the Microsoft data protection notice: https://privacy.microsoft.com/de-de/privacystatement 

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. 

Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Payment providers used on our website include Stripe and PayPal

Shipping: ​We integrate with a number of shipping companies to fulfill your orders. Our shipping provider is Australia Post

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations. [Describe any additional obligations here. For example, you might need to keep records for tax reasons or fraud detection.]

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here

  • Johnnies Closet
  • shopping @ johnniescloset.com.au
  • P O Box 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority. [Include your own Data Protection Authority here.]

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.johnniescloset.com.au so it will be visible as you enter our store.