Exchange Policy

What is your exchange policy?

No Hassle Exchange or Refund

By returning items you are agreeing to these terms below

  • Returns must be within 30 days via registered post (we will not take responsibility for any losses)
  • Labels must be still attached to the item and it is returned in original undamaged packaging/boxes with tags in place.
  • Garments have not been worn, soiled, or damaged in any way. TRY UNDERWEAR ON, OVER YOUR OWN. Please fold the garment neatly and flat. We will examine the articles before any returns will be accepted.
  • The items must not have been changed or altered in any way.
  • All postage costs will be paid for, on exchanges & returns, these are the responsibility of the buyer.
  • Exchanges - You may exchange your item for a different size/colour or another suitable item.
  • Refunds – All refunds paid will be less than the original postage costs and will take approx 7 business days to process.
  • Stockings & Pantyhose cannot be exchanged if opened.
  • Discount Vouchers cannot be used for exchanges.

To Process Your Exchange

  • Contact us first to notify us of the exchange/return, by emailing us or by going to your Account (Login) on our website and clicking on Complete Orders/Return Items and filling in the Return Request Form. Select the item you are returning and the reason. Please use your order number as a reference
  • Post back your exchange/return items to Pink Parrot Marketing, PO Box 5198, Q Supercentre, Mermaid Waters QLD 4218 & include your original order number
Faulty Item Claims - All faulty item claims will be returned to our suppliers/manufacturers to be checked for manufactures' fault or wearer fault before we can process the repair or replacement